COVID-19 April Update

I just wanted to offer an update in regards to COVID-19 in Australia.

As of today, the 7th of April 2020, we are still fully operational and sending all orders within 1 business day, we will continue to do so until we are advised to stop by the government.

Domestic Delays:

Please know there are delays with parcels being delivered in Australia by Australia Post. Please ensure you allow extra time for the known delays to ensure your parcel arrives in time.

We also highly recommend utilising our Express Post option during this time.

International Delays:

Many international borders have closed and are limiting the mail arriving into their country. Please understand this is completely out of our control and unfortunately unavoidable.

All of our orders are posted via Parcel Post (Australia Post), which we are still able to send, however there are major delays and you may not receive your orders as quickly as usual. We would recommend you call your local postal service to confirm details prior to ordering from us.

Please see below two excerpts from Australia Post's website:

Regarding Domestic Delays:

'Our priority at Australia Post is to protect our people, customers and community so we can continue to serve Australians both during, and after, the current Coronavirus pandemic.

We’re doing everything possible to keep delivering for Australia. Our Post Offices remain open and our posties and drivers are still out delivering each and every day.

With many people moving to online shopping as they work from home, self-isolate or sensibly avoid confined public spaces to protect themselves, we are seeing and uplift in parcels that is resulting in some delays in our network.

The current reduction in domestic flights has seen delays begin to occur in our domestic deliveries – particularly in the Express Post Network.

Social distancing measures we are putting in place across our facilities also have an impact on the throughput of parcels and letters in our sortation systems, but the safety of our people is a priority for us.

Our parcels businesses is also experiencing an uplift in heavier parcels that require manual processing – exercise equipment and wine shipments fall into this category.

We’re using the breadth and benefit of our extensive network to work tirelessly for our communities, to get essential items to people that need it, and to keep delivering for Australians.

We apologise for any inconvenience that this may cause, but be assured that we’re working as hard as we can to reduce the impact on customers, and thank everyone for their support and patience during this time.

Customers can use our tracking tool to keep up to date with estimated delivery times.

For the latest updates on any network impacts due to the coronavirus, including International delivery updates, visit our dedicated information page."

Regarding International Delays:

"From this week Australia Post expects major international delivery delays due to flight cancellations and government restrictions because of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible."

We hope this information helps you understand the current delays and please reach out to us if you have any questions or concerns. Stay safe,

Shorina and my family xo