We completely understand that shopping online can be hard – especially for lingerie! If you find your order doesn’t fit properly or you have simply changed your mind, please don’t worry. We are more than happy to exchange your order with something of the same value, please see our full T&C’s below.
WHAT CAN & CAN NOT BE RETURNED
· All garments which you would like to return to us must be in brand new condition (unworn and unwashed) and are ready to be sold again. If you return something which is not acceptable, it will be returned to you at your own cost.
· The following collections can not be returned for exchange under any circumstances: Sex Toys, Nipple Covers and Clearance. Any items purchased which are marked down/ on sale or part of a sale of any kind are unable to be returned.
RETURNING YOUR ORDER
· Please send an email with your exchange request to firstname.lastname@example.org within 7 days of receiving your order. Please understand that if you contact us after 7 days, your request may not be possible due to the intimate nature of our items
· We do not cover postage costs for any parcels returned to us
· Please include a pre-paid satchel or label when returning your order. These can be bought at Australia Post and will be used to resend your new items
· If your order has arrived faulty, please know that you must advise us within 7 days of receiving your parcel
· Please send us an email with images of the fault to email@example.com
· All faulty items must be returned to us and will be replaced with the same item, in the same size
YOU RECEIVED THE WRONG ITEM
· If your garments have arrived and it is not the same as you ordered, please know that you must advise us within 7 days of receiving your parcel
· Please send us an email with what item is missing along with some images of what you have received to firstname.lastname@example.org
· The incorrect item will need to be returned to us and we will replace it with the correct item as soon as possible
Unfortunately due to the intimate nature of our items, we are unable to offer refunds.