FAQ

      DO YOU OFFER A BUY NOW, PAY LATER OPTION?

·      We currently offer Laybuy and Afterpay. To use either of these options, please proceed through check-out as normal and select them as your payment method.

       WHEN WILL A STYLE BE RESTOCKED IN MY SIZE?
·      We aim to have all items restocked within 4 weeks, if you would like to be notified of when an item is restocked, please send us an email at: customerservice@brasbys.com

       DO YOUR ROBES, GOWNS, CHEMISES OR BABYDOLLS COME WITH MATCHING UNDERWEAR?

·      Unless otherwise stated in the item's description, no they do not. However, we do have a collection of underwear and g-strings available that will match for less than $10! Take a look here.

       WHERE ARE YOU LOCATED?
·      We are currently only an online boutique, without having a physical storefront, we have lower overheads so this is how we can offer such beautiful and high-quality garments for such affordable prices. Our office and warehouse is based in Newcastle, NSW.

      WHERE CAN I TRY ON YOUR LINGERIE?
·      As we are an online-only lingerie boutique, we do not have anywhere for you to try on before purchasing, however, we do have extremely accurate size charts available on each item and we are more than happy to assist with any sizing queries you may have. You are also more than welcome to return your order for an exchange if the item doesn't fit. Please see our full Return Policy here.

      ARE YOU LOOKING FOR COLLABORATORS?
·      We are always interested in connecting with new customers and people. If you are interested in collaborating, please head to this link for further information.

      DO YOU OFFER WHOLESALE?
·      We are more than happy to discuss wholesale enquiries. Please contact us directly to discuss stock and pricing.

      HOW CAN I TAKE CARE OF MY LINGERIE?
·      We recommend you hand-wash each item in warm soapy water and line dry. Avoid tumble drying, ironing and washing machines. We also recommend you to wash your garments prior to wearing them.

      DOES MY BABYDOLL OR CHEMISE COME WITH MATCHING UNDERWEAR?

·      Unless otherwise mentioned in the item's description, our pieces do not come with matching underwear. However, we do have a very affordable Under $10 Collection where you will find matching pieces!