POPULAR QUESTIONS

      DO YOU OFFER A BUY NOW, PAY LATER OPTION?

·      We currently offer Laybuy. Laybuy allows you to buy now and pay over 6 payments with no interest. To use Laybuy, please process your order as per usual and click Laybuy in the payment section. You can create an account easily and quickly here. 

       WHEN WILL A STYLE BE RESTOCKED IN MY SIZE?
·      We aim to have all items restocked within 4 weeks, if you would like to be notified of when an item is restocked, please send us an email at: customerservice@brasbys.com

       WHERE ARE YOU LOCATED?
·      We are currently only an online boutique, without having a physical storefront, we have lower overheads so this is how we can offer such beautiful and high-quality garments for such affordable prices. Our office and warehouse is based in Newcastle, NSW.

      WHERE CAN I TRY ON YOUR LINGERIE?
·      As we are an online-only lingerie boutique, we do not have anywhere for you to try on before purchasing, however we do have extremely accurate size charts available on each item and we are more than happy to assist with any sizing queries you may have.

      ARE YOU LOOKING FOR COLLABORATORS?
·      We currently are not looking for anybody to collaborate with, however when we do, we send an email out to our subscribers first rather than seeking out on social media, so please subscribe to our mailing list.

      DO YOU OFFER WHOLESALE?
·      We are more than happy to discuss wholesale enquiries. Please contact us directly to discuss stock and pricing.

      HOW CAN I TAKE CARE OF MY LINGERIE?
·      We recommend you hand-wash each item in warm soapy water and line dry. Avoid tumble drying, ironing and washing machines. We also recommend you to wash your garments prior to wearing.