MY ORDER IS FAULTY, WHAT DO I DO?
We're so sorry! We try our hardest to inspect all items before they are sent to avoid any faulty items being sent however if we have missed something, please take a look here on what to do next. Please know, your item may come with a few loose threads which have not been cut properly in the manufacturing process. Any loose threads are not considered a fault as they are simply additional threads. Any loose threads can be removed and cut off safely with a pair of sharp scissors.
DO YOU OFFER A BUY NOW, PAY LATER OPTION?
We currently offer Laybuy and Afterpay. To use either of these options, please proceed through check-out as normal and select them as your payment method.
WHEN WILL A STYLE BE RESTOCKED IN MY SIZE?
We aim to have all items restocked within 4 weeks. If you would like notification when restocked, please click the 'notify me' button on the item you're wishing to know about and fill in your details to receive an email notification.
DO YOUR ROBES, GOWNS, CHEMISES OR BABYDOLLS COME WITH MATCHING UNDERWEAR?
Unless otherwise stated in the item's description, no they do not. However, we do have a collection of underwear and g-strings available that will match for less than $10! Take a look here.
WHERE ARE YOU LOCATED?
We are currently only an online boutique, without having a physical storefront, we have lower overheads so this is how we can offer such beautiful and high-quality garments for such affordable prices. Our office and warehouse is based in Newcastle, NSW.
WHERE CAN I TRY ON YOUR LINGERIE?
As we are an online-only lingerie boutique, we do not have anywhere for you to try on before purchasing, however, we do have extremely accurate size charts available on each item and we are more than happy to assist with any sizing queries you may have. You are also more than welcome to return your order for an exchange if the item doesn't fit. Please see our full Return Policy here.
ARE YOU LOOKING FOR COLLABORATORS?
We are always interested in connecting with new customers and people. If you are interested in collaborating, please head to this link for further information.
DO YOU OFFER WHOLESALE?
We are more than happy to discuss wholesale enquiries. Please contact us directly to discuss stock and pricing.
HOW CAN I TAKE CARE OF MY LINGERIE?
We recommend you hand-wash each item in warm soapy water and line dry. Avoid tumble drying, ironing and washing machines. We also recommend you to wash your garments prior to wearing them.
HOW DO I KNOW MY SIZE?
Lingerie sizing can differ slightly from business to business, due to this, we highly recommend you to measure yourself using our guides and order as per our size charts. We have measured each garment individually to ensure that our size charts are accurate, the fit of some pieces is slightly different to other pieces, so please ensure you re-measure for each garment.
Please know, all of our size charts show stretched measurements, as this is how it will fit when worn on the body. As our size chart measurements were all measured by hand, please allow 3-5cm difference in case of manual measurement error.
We source our stock from all over the world, due to this, your garment may arrive with US/ European sizing rather than AU sizing, if you are concerned that you received the wrong size, please get in contact with us.
Please note, our Shapewear Collection does run smaller than usual in sizing. We recommend only purchasing based on your measurements on the size charts provided. Please contact us if you have any questions!
HOW DO I MEASURE FOR MY SIZE?
Bust: Measure completely around your chest/bust at the fullest point, holding the tape measure taut, but not tight.
Waist: Measure around the narrowest portion of your waist.
Hips: Measure around the fullest portion of your hips and backside.
Please note: The majority of our size charts only provide one bust measurement, if this is the case, please refer to the above measurement at the fullest part of your bust. However if the size chart provides an Upper & Under Bust measurement, please refer to the below.
Upper Bust: Measure completely around your bust at the fullest point, holding the tape measure taut, but not tight.
Under Bust: Measure around your back at band level, under each arm and around the front, underneath your bust.